Support

Qfinsoft provides technical support services to ANSYS® and ROCKY users in Southern Africa through a team of highly qualified and experienced engineers.

Qfinsoft is certified to support the following ANSYS® products in Southern Africa:

  • ANSYS® Mechanical Suite products
  • ANSYS® Fluid products (including Chemkin)
  • ANSYS® Electromagnetic products (LF and HF)
  • ANSYS® Explicit Dynamics products
  • ANSYS® Embedded products (SCADE)
  • ANSYS® System Products (Simplorer)
  • ANSYS® Platform Products (EKM)

ANSYS TECS (Technical Enhancements and Customer Support) renewal rates through Qfinsoft, remained above 93% over the last decade. Qfinsoft has been providing software, training and technical support to academic institutions across Southern Africa, contributing towards candidate engineer development. Qfinsoft utilizes a customized technical support ticketing system, that ensure short turnaround times for all technical support.

Download Steps

 

Online Support

Qfinsoft has been known for the outstanding support we provide to our customers. With our team of engineers we are more than capable of helping you solve your engineering challenges.

All first-level support queries must be directed to Qfinsoft via the support platform: http://support.qfinsoft.co.za/

After signing up for your account, you would be able to manage all technical support requests and track its progress.

Hardware Requirements

Defining the optimum computer infrastructure for use of ANSYS software begins with understanding the computing platforms that are tested and supported by ANSYS.

Please visit the ANSYS computing platform and hardware page to learn about the computing platforms we support as well as reference system architectures recommended by valued partners.

Please visit the Rocky DEM hardware requirements page to learn about the omputing platform we support.

Testimonials

  • I would like to hereby express my vote of confidence in Qfinsoft, in their ability to service and provide a strong support to us as a company.  We have been a customer of Qfinsoft for over a year and I am pleased to compliment them on their impeccable service offered to us thus far

    - Nico Gunther, Powertech Transformers

  • Since the introduction of ANSYS, more students are using first principles and FEA to validate their designs. This year, more than 60% of the projects were using FEA as a standard approach for numerical calculation. This number shows the huge impact ANSYS, had on University of Pretoria. FEA is not anymore a specialised tool for few users but a standard engineering tool easily integrated in the design process.

    - Francesco Pietra, University of Pretoria

  • For their consulting, training and technical support, Qfinsoft (Pty) Ltd must be the first choice of any firm looking for CAE experts

    - Prof G Akdogan, Process Engineering, University of Stellenbosch

  • At Aerospace, we have successfully used the ANSYS suite of tools to design high-performance gas turbine engines. Throughout this program, Qfinsoft provided valuable support and assistance to accelerate the development of our models. Their accessibility, short-turn around times and willingness to go beyond what is expected make them an effective partner on our projects. 

    - Dr. Hannes Pretorius

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